Privacy Policy

Updated: January 01, 2020






Arabie is committed to protecting your personal data. We tried to write down this Privacy Policy in the most clear and plain language possible. Likewise, we tried to provide you with our privacy commitments in a transparent and easily accessible way. That said, we hope you will get all needed details to be assured your personal data is safe with us.


Before you give us your consent on the processing of your personal data or provide us with your personal data within any form on our website, we kindly ask you to read carefully this Privacy Policy, so we can be sure that you completely understand the conditions under which we would cooperate.


This Privacy Policy applies to your use of the Services of Arabie, as defined in our Terms-of-Service document . Arabie offers you options concerning data we process, use and share as described in this Privacy Policy and Cookie Policy document


This Privacy Policy explains when, where, and why we process personal data about people who use Arabie, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal data, as well as how we keep it secure.




Anyone can access our Website without necessity to provide its personal data. Therefore, limited use of the Services is always possible without the provision of your personal data (for example, browse the Website, check how Arabie works, look through the list of tutors, review the variety of services etc.).


When you are a registered User Arabie may collect from you and process Cookie identifiers and those data you specifically provide us with upon registration, including first name, last name, email, phone number, Skype ID or social network ID (if assigned through Facebook or Google or if accessing Google Calendar), time zone, interface language, IP address, and device type, as well, whereas in case of Telegram subscription, your Telegram ID may also be processed by Arabie.


Specifically, if you are a tutor, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip-code, gender, year of birth, city of living, and education experience.


Registered Users may additionally provide us with added profile pictures as well as chosen currency to perform actions pursuant to our Payment Policy document.



You can find out more about the specific cases of data collection and the purposes of processing of such data in separate section of this Privacy Policy.


We may change this Privacy Policy from time to time, so please check this page to ensure that you’re happy with any changes. We will post those changes on this page and update the Privacy Policy modification date at the top of this page. The additional notifications on any amendments will be sent to your email.


Any questions regarding this Policy and our services should be sent


1.  What is personal data and what is processing of personal data. Main definitions


Personal data is any information relating to you and that alone or in combination with other pieces of information gives the opportunity to a person that collects and processes such information to identify you as an individual.


Processing of the personal data means any operation with your personal data, whether or not by automated means, as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing; means you as a user of Arabie.


Consent of the data subject/user is any freely given, specific, informed and unambiguous indication of the data subject/user's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.


2.  Arabie’s lawful bases for processing


Arabie will process your personal data only when we have lawful bases. Specifically, Arabie processes your personal data if:


·       processing is based on the consent you have given;

·       processing is necessary to provide our services to you according to our Terms-of-Service document which constitute a contract between you and us as regards to information services of Arabie;


·       processing is necessary for the purposes of the legitimate interests, including, for example, those prescribed by the data protection legislation, those necessary to protect your vital interests or vital interests of another natural person; or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. As regards this lawful basis, you have the right to object to such processing.


In all cases, we will notify you about applied legal basis for processing and other relevant details, before we start processing of your personal data on the specific legal basis, unless we are not able to do so in accordance with our obligations under any applicable legislation.


3.  Data We Collect: Scope


Arabie collects from you only the following information and only for the stated below purposes:


(1)  Account for students

Arabie collects and processes personal data submitted by you upon registration and further editing of settings in your Account. For the registration purposes, you submit your login credentials (username and passwords), first name, last name and email. You may edit your Account with additional information at your sole discretion. Additional information may help you to get more from the Services, for instance, finding a necessary tutor. At the same time, you are not required to provide additional information, not specifically necessary for the registration, it is your choice.


(2)  Profile for tutors

Arabie collects and processes personal data submitted by you upon registration and further editing of your Profile. For the registration purposes, you submit your login credentials (username and passwords), first name, last name and email. You may edit your Profile with additional information at your sole discretion. Additional information may help you to get more from the Services, for instance, finding students. At the same time, you are not strictly required to provide additional information, not


specifically, necessary for the registration. Therefore, it is your choice whether to include additional data to your profile, or not, such as zip code, country, language skills, education and work experience.


Some personal data, such as users’ names, and location that is listed in your user profiles or derived from IP Addresses may be publicly visible to other users on the Services or to the web. We may implement a feature that permits you to choose what information is made public by changing your privacy setting in “Edit My Profile” within the Service.


(3)  Posting of Information

We process personal data freely submitted to you on Arabie. This may be survey you fill in on Arabie or feedback you provide us with.


Arabie may also process information provided by you (including content and messages) that you post on/through our Website, including personally identifiable information. By so doing, you acknowledge that any information you share through the Services will be available to Arabie and to other users of the Services (students/tutors). You also acknowledge that parts of your content cannot be deleted from the Service as it may be connected to the Lessons created by you and used by other users (students/tutors).


From our turn and unless you opt-out, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We reserve the right to terminate the accounts of visitors who use these services in a manner inconsistent with the Terms of Service.


(4)  Service Use, Cookies and other Similar Technologies

When you use our Services, we monitor and analyze web traffic and keep track of your behavior while using our Services. We may receive the information about your IP address, proxy server and operating system, the web browser or your mobile carrier and location based on phone settings.

Please, specifically refer to our Cookie Policy document for further details as to our use of cookies and similar technologies.



(5)  Billing information

Details of transactions you carry out through our Website (as ID, date and time of transaction).


(6)  Sensitive data

Unless you expressly agree, Arabie does not process your sensitive data.


4.  Data We Collect: Purposes


We may process your personal data you provided us voluntarily with for the purposes defined below. From our perspective, we fully process your personal data to personalize the use of Arabie possible and to provide you with the high-quality Services under the Terms of Service.


(1)  Provision of Services

Primarily, we process your personal data to authorize access to our Services and to fulfill our obligations under the Terms of Service for Services provision. Specifically, we use your personal data upon registration to help others (be it a tutor or a student) to find your account or profile.


In order for you to use the Services you will need to provide payment (e.g. credit card details) and billing information pursuant to our Payment Policy through our partners - service providers (payments), which process your personal data encrypted and securely.


(2)  Payment Services

We use third party payment services to bill you through an online account payment in lieu of directly processing your credit/debit card information. Your paid balance for one or more lessons is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers and tutors get payment for each confirmed lesson. Correspondingly all transactions are secured as our partners-payment providers use SSL encryption protection. We do not store your payment information on our servers.


(3)  “Tell-A-Friend” – If Founded


For referral service purposes named “Tell-A-Friend”, you may provide your friend’s name and email address. Pursuant to that, we will automatically send your friend a one-time email inviting him or her to visit the Service. Arabie stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.


Of course, your friend may contact us at to request that we remove this information from our database.


(4)  Communications

We may also contact you via email and other ways, including through publicly available notices, for the Services-related purposes (welcoming letter, security and legal notices, announcements, Arabie updates, reminders, suggestions etc.). We could also use your data to enable you to communicate with other users through Arabie.


We may contact you by email and other ways, including through publicly available notices, for service- related purposes (welcome letter, security and legal notices, announcements, Arabie updates, reminders, suggestions etc.). We may also use your data to enable you to communicate with other users through Arabie.


Your contact data (including email, phone number, Skype name etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:


-Feature development and product updates;

-Marketing activities;

-Customer Support updates;

-Other service updates for improving your experience.


Any other personal data provided in your feedback will not be collected or processed.


Your feedback will not be video recorded, audio recorded, or webcast by the Interviewer. Your voice and/or image will not be recorded either.


Having received the communications from us, you are always able to opt-out to such communications in each message, excluding legal notices, or change of user settings on Arabie.



(5)  Marketing


We may process your first name, last name and email on our mailing list or for the newsletter and send you messages with some commercial or promotional information about our Services. But don’t worry, you may always opt-out from our marketing messages, using the mechanisms described under the respective link in each message, and through the user settings available on Arabie.


Also, please pay attention that we may use the information provided by you as a feedback. The latter, under Section 12 of the Terms of Service, may be used by Arabie without any additional compensation to you.


(6)  Advertising

We may process your first name, last name and email in order to occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications.


(7)  Analytics and Development

In order to find the points of interest on our Services and for the purposes of analytics, we monitor and analyze web traffic and keep track of your behavior within our Services. This enables us to provide services that are relevant to you and boost the quality of our Services. The data concerned within this activity are Cookies and Usage data, such as the parts of our Services you visit, the date and duration of your visit, and type of the device you used during your visit. All your data stated in this paragraph is collected and further processed in a manner that does not allow your identification. For these purposes, we use Google Analytics for Firebase, Hotjar Heat Maps & Recordings, Amplitude Analytics,, Braze, Push woosh and Intercom, the use of which ensures compliance with our privacy commitments.


We may also carry out polls and surveys through Arabie using external GDPR-compliant services. You are not obliged to respond to them, and you may opt-out of such polls and surveys through user settings. In order to inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Usage Data and Cookies. Please, follow our Cookie Policy document for additional information.


(8)  Support

In case of any disputes on Arabie and other Services-connected issues, we may use data (including communications) to resolve such matters and/or respond to any complaints.


(9)  Changes

If Arabie decides to change the purposes of processing specified above, we will inform you on such changes prior to the use of your personal data within the newly set purposes. The notification on such changes will be sent to your email and you will have to provide your consent for the amended purposes unless additional purpose of processing is compatible with those listed above.


In case you do not want to provide us the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.


5.  How We Share personal data?


In order to provide high-quality services, Arabie hires people, enters into the agreements with independent contractors as well as cooperates with other services providers, companies and organizations strictly under data processing agreement (DPA). For those reasons, some of your personal data can be passed to the persons mentioned. Arabie uses only secure places of storage, such as provided by AWS (Amazon, the USA) with servers located in Ireland and the United States, and other services and applications listed below.


As we mentioned above, we also use some services to collect, manage, analyze or otherwise process your data:


(1)  BigBlueButton


BigBlueButton is a free software web conferencing system for GNU/Linux servers. In addition to various web conferencing services is a session recording and heat mapping service provided by Hotjar Ltd. Hotjar process your data in Malta.



(2)  Google Analytics for Firebase


The resource serves as an additional measurement solution to carry out essential analytical work within our Services.


(3)  Dashboard Software Analytics


We use supplementary analytical software through Amplitude Analytics in order to understand how you navigate through our Services.



(4)  Push woosh


We use this service to send push notifications to your mobile or desktop. You may always unsubscribe.



By ticking the respective box when providing us with your personal data you agree to such transfer and processing within the purposes set in this Privacy Policy.


6.  How long will the personal data be processed and stored by Arabie?


Your personal data will be stored by Arabie no longer than is necessary for the purposes for which the personal data is processed.


Generally, Arabie retains your personal data as long as your account is active. In case your account expires, or you decide to delete your account Arabie retains your personal data not longer than 90 days after the account is expired.


However, in case of conflict situations in progress Arabie may store personal data for 180 days period or more if the processing is necessary for the establishment, exercise or defense of legal claims and for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject in case of an expired account or in case data subject requested to delete his personal data. Upon the expiry of this period or earlier, if a conflict situation is settled, all personal data gets deleted.


In case your last activity on Arabie, as of the last payment date, was more than 180 (one hundred eighty) days ago, your account will be considered expired and gets deleted. Along with your account or profile all personal data processed by Arabie will be erased.




As you are entitled to delete your account or profile after such request it will be permanently removed within 30 days or earlier from our active systems, servers and back-ups. By deleting your account or profile all your personal data will be removed as well within 90 days.


As to Personal Data collected when you registered on our mailing list or for the newsletter, will be stored as long as you are interested in receiving our emails. We consider that you’re interested in this until you unsubscribe from the mailing list or from the newsletter by clicking the respective link contained in each of our emails.


After the expiration of retention period, Arabie shall terminate the processing of your personal data, unless otherwise is set by the relevant legislation.


7.  Your rights as data subject regarding your personal data Arabie processes:


a)     right of confirmation - to obtain from Arabie the confirmation as to whether or not personal data concerning you is being processed;

b)     right of access to your personal data processed by Arabie;

c)     right to rectification – ask Arabie to have incomplete personal data requiring corrections completed;

d)     right to erasure (right to be forgotten) – request Arabie to erase personal data. In most cases Arabie will erase it unless otherwise required by legislation;

e)       right of restriction of processing. For example, you could contest the accuracy of your personal data or in case Arabie is not interested in processing of your personal data any longer, but you want Arabie to do this for different reasons, for example, to bring some claim for somebody and, instead of the erasure of information, its processing will be just restricted.

f)      right to data portability - to have your personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others;

g)     right to object to processing of your personal data by Arabie when the processing is related to the performance of our task carried in the public interest or in the exercise of official authority vested in us. The other case is if we process your data for the purposes of the legitimate interests pursued by us or by a third party and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request with objection to processing, we will no longer process the personal data unless we are able to demonstrate compelling legitimate grounds for the processing;

h)     Automated individual decision-making, including profiling. Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.

i)      Right to withdraw consent at any time by contacting us. After we at Arabie receive such withdrawal request from you, we will process it in a timely manner and we will no longer process your personal data, unless otherwise is set by law.



If one of the aforementioned reasons applies, please contact us, as instructed at the end of this Privacy Policy. We shall promptly ensure that the request is complied with immediately. These requests are free of charge.



Please, note that when the processing of your personal data is carried for direct marketing purposes, you have the right to object at any time to such processing without providing any justification and we will no longer process your data with such direct marketing purposes.




8.  Other Privacy Commitments


(1)  Cross-border transfers


We process your personal data both within the United States and outside the United States. Although countries where we process data may have different laws, we take measures to ensure high privacy compliance (namely, as provided in Section 5 of this Privacy Policy).


(2)  Time for reply and reaction


Arabie will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if Arabie is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. Arabie will inform you of any such extension within one month of receipt of the request, together with the reasons of such delay.


(3)  Security



Arabie takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. For example, Arabie uses verified contractors that might have access to the data with which the relevant data processing agreements are signed.


(4)  Children’s privacy


The privacy of children is one of our concerns. Arabie Services are not intended for use by children under the age of 18 without the express permission of their parent or legal guardian. If you are under the age of 18 you will need to get your parent’s/legal guardian’s permission before submitting any personal data to Arabie. We may process the personal data of children under the age of 18, provided that data has been consensually provided by parents/legal guardians for the express purpose of using Arabie Services.


Arabie is acting in compliance with COPPA. It requires us to inform parents and legal guardians about how we collect, use, and disclose personal information from children under the age of 13. We do not knowingly collect information from children and minors. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide information on our Website without their permission.



(5)  Breach notifications


If any personal data of yours would be under the breach, we would inform you and the respective data protection agencies as to the accidents without undue delay, if there are high risks of violation of your rights as data subject. We would also do our best to minimize any such risks.


(6)  “DoNotTrack” requests


Arabie does not share personal data with third parties for their direct marketing purposes. Also, our Services do not support “Do Not Track” requests.



9.  Legal Matters


Arabie considers your use of its Service to be private. However, we may disclose your personal data stored in our databases, in order to:


(1)  comply with the law or legal process served on us;


(2)  enforce and investigate potential violations of this Privacy Policy; including use of this Service to participate in, or facilitate activities that violate the law;


(3)  investigate potentially fraudulent activities; or


(4)  protect the rights, property, or safety of Arabie, its employees, its customers or the public.



Your Arabie Team